Thank you for shopping with us! To ensure your rights and provide a smooth shopping experience, we offer a transparent and straightforward return and refund policy. Please read the following terms carefully.
1.Scope
- This return and refund policy applies to all adult products purchased on our website.
- Due to personal hygiene and safety concerns, we strictly control the handling of returned products. Please read the following policy carefully before submitting a return request.
2.Conditions for Return
1.Product Condition Requirements:
- The product must be unopened, unused, and in its original condition (including but not limited to intact outer packaging, labels, accessories, manuals, etc.).
- If the product packaging has been opened, used, or shows obvious damage, we cannot accept the return request.
2.Return Time Limit:
You can submit a return request within 7 days after receiving the product. Requests beyond this period will not be accepted.
3.Return Reasons:
- The product was damaged during transportation;
- The received product does not match the order (including errors in model, color, quantity, etc.);
- The product has quality issues (relevant evidence, such as photos or videos, must be provided).
3.Refund Process
1.Please first submit a return request via email or customer service and provide the following information:
- Order number
- Reason for return and related evidence (if applicable)
- Contact information
2.We will review your request within 2 business days and notify you of the result via email.
3.If your return request is approved, please return the product to the designated address as instructed by our customer service. Please ensure that the product is returned using a trackable shipping method and that it is safely delivered.
4.Shipping Costs:
- If the return is due to a quality issue or an incorrect product being sent, the shipping cost will be borne by us.
- If the return is due to other reasons (e.g., personal reasons), the shipping cost will be borne by you.
5.Refund Time Frame:
After we receive the returned product and confirm that it meets our return conditions, the refund will be processed within 7 business days back to your original payment account.
4.Non-Returnable Situations
- Returns due to personal preferences (e.g., dissatisfaction with color, size, or material);
- Products that have undergone functional or appearance changes after use (e.g., wear, discoloration, deformation, etc.);
- Products with broken seals or obvious signs of use;
- Limited-time promotions, clearance items, and special-priced products are not eligible for return or exchange.
5.Special Notes
- For hygiene and safety reasons, some sensitive adult products (e.g., lingerie, body-contact products, etc.) cannot be returned once unsealed. We appreciate your understanding.
- If you encounter any issues during the return or refund process, please feel free to contact us via phone or email. We are committed to providing you with support and assistance.
6.Contact Us
- Customer Service Email: socach513@gmail.com
- Working Hours: 9:00 AM – 6:00 PM
This policy is effective upon publication. We reserve the right to adjust the policy based on actual conditions and will update it on our website in a timely manner. If you have any questions, please feel free to contact us.